Returns and Refunds Policy

At Carstomised.com, we want you to shop with confidence. If you’re not satisfied with your purchase, our simple and transparent returns and refund policy is here to help.

Returns Policy:

• Return Window: Items can be returned within 30 days of receiving your order.
• Condition of Goods:
  • Returned items must be in brand-new condition, with no visible signs of usage, damage, or wear.
  • Products must be returned in their original packaging, including all components and accessories.
• Non-Returnable Items: Custom orders, modified products, or items explicitly marked as non-returnable cannot be returned.

Return Process:

1. Contact Us: Email us at info@carstomised.com. We’re here to help!
2. or use our Returns Request Form to initiate the return process.
3. Approval: Once your request is approved, you will receive instructions on returning the product.
4. Return Address: All returns should be sent to the following trading address :
   Unit 1 Glendale Street, Wizzs Wraps, ST6 2EN
5. Shipping Costs:
   • If the return is due to an error on our part (e.g., wrong or damaged item sent), we’ll cover the shipping costs.
   • For other returns, the buyer is responsible for the return shipping charges.

Refund Policy:

• Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
• Processing Time: Refunds will be processed within 7–10 business days of receiving the returned item.
• Refund Method: Refunds will be issued to the original payment method.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

If you have any questions about our returns and refund policy, please don’t hesitate to contact us at info@carstomised.com. We’re here to help!